Support Overview

InnovMetric is well aware that in today's competitive world, customers' processes need to run smoothly and at an ever-increasing pace. That is why we are committed to providing you with first-class technical support on PolyWorks.

Personalized technical support is provided by both InnovMetric specialists and its network of PolyWorks distributors/resellers.

To get more information about PolyWorks technical support.

• For clients who purchased PolyWorks directly from InnovMetric, please click here
  
• For clients who purchased PolyWorks from a distributor/reseller, please click here
  

Technical Support from PolyWorks Distributors/Resellers

A new PolyWorks license includes a complete 1-year support/maintenance coverage, with an option to renew yearly. The support/maintenance contract gives access to:


New Releases of PolyWorks

• Major releases
• Intermediate releases
• PolyWorks plug-ins

Live assistance from your PolyWorks Distributor/Reseller

Your PolyWorks distributor has highly trained application specialists dedicated to providing technical support and training specifically oriented toward your specific needs. Support is provided via telephone and email.

Visit the "How to buy PolyWorks" section for more information on your Distributor/Reseller.


Online help through InnovMetric's Technical Support Zone

The Technical Support Zone is a complete source of information providing PolyWorks users with 24/7 access to:

• A New Releases section, offering the latest versions of PolyWorks.
• A Tutorial section, containing various video tutorials showing how to use some of PolyWorks most noticeable tools.
• A Data Exchange section, offering the possibility of downloading various datasets (point clouds) as well as the Beginner's Guides documents. This section also offers the possibility of uploading data to InnovMetric.
• The PolyWorks Video Learning Center that offers task-oriented videos to help learn the basic capabilities of PolyWorks
• A FAQ section which answers to the most frequently-asked questions of new PolyWorks Users.
• And more.

Offline help

• Reference Guide
  This document contains a detailed description of all tools found in PolyWorks. The Reference Guide is available in the "Help" item on the main menu of each PolyWorks modules or contextually, by clicking on the question mark "?" located in the title bar of any dialogue box or window.
• PolyWorks Learning Material
  This collection of videos enables PolyWorks users to quickly acquire the basics, view the key processes, and learn more on advanced applications. These documents are packaged on the PolyWorks Video Learning Center DVD that is included in every PolyWorks box. A Web interface allows easy navigation between learning tools such as the Beginner's Guide, the Probing Learning Guide, and the "How To" videos.

How to activate your support/maintenance contract

If you wish to have access to InnovMetric's Technical Support Zone and to all other support tools, you must have a valid PolyWorks support/maintenance contract. To subscribe to the support/maintenance program or to renew your annual contract, please contact your PolyWorks distributor/reseller.