Support Overview

InnovMetric is well aware that in today's competitive world, customers' processes need to run smoothly and at an ever-increasing pace. That is why we are committed to providing you with first-class technical support on PolyWorks.

Personalized technical support is provided by both InnovMetric specialists and its network of PolyWorks distributors/resellers.

To get more information about PolyWorks technical support.

• For clients who purchased PolyWorks directly from InnovMetric, please click here
  
• For clients who purchased PolyWorks from a distributor/reseller, please click here
  

To get more information on PolyWorks technical specifications, please click here


Support from InnovMetric's Application Engineers

A new PolyWorks license includes complete 1-year support/maintenance coverage, with an option to renew yearly. The support/maintenance contract gives access to:

New Releases of PolyWorks

• Official releases (yearly or so)
• Intermediary versions (up to 3 times per year)
• PolyWorks plug-ins
• PolyWorks service packs

Live assistance from InnovMetric's Application Engineers

InnovMetric's support team is made of highly-trained application engineers dedicated to providing technical support, training, and consulting services oriented specifically toward your specific needs. Support is provided via telephone and email. Training and consulting is available at our location or yours.

Tel: 418 688-2061 (between 8:00 A.M.and 5:00 P.M.Monday-Friday, North-American Eastern time)
E-mail: support@innovmetric.com


Online help through InnovMetric's Technical Support Zone

The Technical Support Zone is a complete source of information providing PolyWorks users with 24/24 access to:

• A New Releases section, offering the latest versions (official, intermediary, patches) of PolyWorks.
• A Data Exchange section, offering the possibility of downloading various datasets (point clouds) as well as the Beginner's Guides documents. This section also offers the possibility of uploading data to InnovMetric.
• A Macro Zone that enables users of the PolyWorks community to share macro scripts with other users.
• A FAQ section which answers the most frequently-asked questions of new PolyWorks Users.
• And more.

Offline help

• Reference Guide
  This document contains a detailed description of all tools found in PolyWorks. The Reference Guide is available in the "Help" item on the main menu of each PolyWorks modules or contextually, by clicking on the question mark "?" located in the title bar of any dialogue box or window.
• PolyWorks Learning Material
  This collection of videos enables PolyWorks users to quickly acquire the basics, view the key processes, and learn more on advanced applications. These documents are packaged on the PolyWorks Learning Guide CD that is included in every PolyWorks box. A Web interface allows easy navigation between learning tools such as the Beginner's Guide, the Probing Learning Guide, and the "How To" videos.

How to activate your support/maintenance contract

If you wish to have access to InnovMetric's Technical Support Zone and to all other support tools, you must have a valid PolyWorks support/maintenance contract. To subscribe to the support/maintenance program or to renew your annual contract, please contact Dominique at supportrenewals@innovmetric.com or by phone at 418-688-2061.