Overview:
Do you thrive on challenges that combine precision, analysis, and cross-functional collaboration? Are you looking for a stimulating role within an innovative and dynamic company? If so, this opportunity is for you! By joining our team, you will play a key role in ensuring the smooth operation of our commercial activities, while collaborating with colleagues and partners around the world.
Responsibilities:
Specifically, you will be expected to:
Prepare quotes and provide support to account managers
Participate in the renewal process of technical support contracts
Respond to internal and external customer requests by email and phone
Analyze customer requests to ensure compliance and efficient processing
Process evaluation requests and issue software licenses
Coordinate the assignment of application specialists to sales activities
Update and maintain data in the CRM system
Support our global network in deploying our enterprise solution
Qualifications:
Have at least three years of experience in customer service
Be highly proficient with the Microsoft Office suite and familiar with CRM tools (knowledge of Salesforce is an asset)
Possess an advanced level of English*, both spoken and written
Be autonomous, resourceful, and an effective communicator
Collaborate actively in a team, both in person and remotely
Demonstrate strong analytical skills and openness to change
Manage priorities effectively and stay well organized
Be meticulous and quality-focus
Respond professionally to internal and external requests
Show interest in structured and organized administrative work
Thank you for your interest in this position. To apply, please send your CV to hr@polyworks.com.cn. A CV in English is appreciated, as this role involves an international environment. Only shortlisted candidates will be contacted.
Who are we?
PolyWorks Shanghai empowers manufacturers of every size to digitally transform their 3D measurement processes and maximize the value of 3D measurement data for their product engineering and manufacturing processes. From its main office in Shanghai, and with support engineers located in Changchun, Shenyang, Tianjin, Xi'an, Guangzhou, and Chongqing, PolyWorks Shanghai provides PolyWorks® smart 3D metrology software solutions and technical services–including technical support, training, metrology process consulting, and software customization–to industrial manufacturers in China.
PolyWorks Shanghai is an InnovMetric group company, a multinational software development organization headquartered in Canada with over 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.
